ParamQuery grid support forum

General Category => Help for ParamQuery Pro => Topic started by: orlando_acevedo on June 28, 2018, 11:44:29 pm

Title: Grid is not displayed for some users. Clearing cookies works for some.
Post by: orlando_acevedo on June 28, 2018, 11:44:29 pm

I upgraded from v.3.3 to v.5 and since then some users have been experiencing an issue where the grid is not displayed at all.
I discovered that clearing cookies solves the issue in most, but not all, users in Internet Explorer.
Some users are having the same issue in Google Chrome.

Thank you for your help,

OA.

Title: Re: Grid is not displayed for some users. Clearing cookies works for some.
Post by: paramvir on June 29, 2018, 10:58:51 am

Have you used cookies to maintain state of the grid?

You need to check and resolve cookie specific code in your implementation

and look out for errors in the developer console when grid is not displayed.

Title: Re: Grid is not displayed for some users. Clearing cookies works for some.
Post by: orlando_acevedo on June 29, 2018, 11:17:29 am

No, I don't use cookies at all.
It's hard to debug since I'm not having the problem and there is no way to replicate it.

Title: Re: Grid is not displayed for some users. Clearing cookies works for some.
Post by: paramvir on July 02, 2018, 04:37:53 pm

It may be related to caching of older version of grid in users' browsers.

Please use different url for different version of grid e.g.,

.../v3.5.1/pqgrid.min.js ( and all css, image files also )

.../v5.1.0/pqgrid.min.js ( and all css, image files )