Grid is not displayed for some users. Clearing cookies works for some.

[orlando_acevedo]

I upgraded from v.3.3 to v.5 and since then some users have been experiencing an issue where the grid is not displayed at all.
I discovered that clearing cookies solves the issue in most, but not all, users in Internet Explorer.
Some users are having the same issue in Google Chrome.

Thank you for your help,

OA.

[paramvir]

Have you used cookies to maintain state of the grid?

You need to check and resolve cookie specific code in your implementation

and look out for errors in the developer console when grid is not displayed.

[orlando_acevedo]

No, I don't use cookies at all.
It's hard to debug since I'm not having the problem and there is no way to replicate it.

[paramvir]

It may be related to caching of older version of grid in users' browsers.

Please use different url for different version of grid e.g.,

.../v3.5.1/pqgrid.min.js ( and all css, image files also )

.../v5.1.0/pqgrid.min.js ( and all css, image files )